Help Center · Integration guide
CrowdStrike Falcon LogScale
Complete reference for CrowdStrike Falcon LogScale — product details, ComplAI connection steps, GRC evidence mapping, and troubleshooting. All information is hosted in the Propel Ready Solutions Help Center.
Product information
Log management and SIEM from CrowdStrike (formerly Humio).
- Deployment
- SaaS (cloud)
- Fully managed cloud service — no infrastructure to host. Typically connected via REST APIs, OAuth, or webhooks over HTTPS.
- Categories
- SIEM
Key capabilities
- LogScale
- Threat hunting
- Falcon integration
- Real-time ingest
Typical use cases
- Centralized log ingestion and retention for security monitoring
- Detection rules, alerts, and SOC case management metrics
Connection methods
- REST API for searches and dashboards
- Webhook or email alert forwarding
- Scheduled report exports
- SOAR playbook status APIs
Documentation topics
Review the following areas in CrowdStrike Falcon LogScale admin and product documentation before connecting to ComplAI:
- Admin console setup and service account creation
- API authentication, scopes, and rate limits
- Audit log export and retention settings
- Security hardening and least-privilege configuration
ComplAI integration overview
CrowdStrike Falcon LogScale integrates with ComplAI to support Propel Ready Solutions's GRC program. Log management and SIEM from CrowdStrike (formerly Humio). This guide covers product context, the recommended connection process, prerequisites, and verification steps for audit-ready evidence collection.
Last updated: 2026-06-24
GRC evidence available
- Log source health and ingestion volume
- Detection rule coverage
- Open and closed incident counts
- Mean time to detect/respond
- LogScale metrics and configuration evidence
- Threat hunting metrics and configuration evidence
Prerequisites
- Named integration owner and backup contact at Propel Ready Solutions
- Change request approved per Propel Ready Solutions change management policy
- Network egress allowlisting completed if required by vendor
- ComplAI organization administrator access
- Admin or integration-builder role in CrowdStrike Falcon LogScale
- CrowdStrike Falcon LogScale product documentation reviewed (see Documentation topics below)
Integration process
Step 1
Plan CrowdStrike Falcon LogScale integration scope
Confirm which LogScale and Threat hunting capabilities will be connected first. Start with read-only ingestion before enabling write actions.
Step 2
Identify log sources and parsing requirements
Inventory systems whose logs must reach the SIEM (IdP, EDR, cloud audit, firewalls, applications) and confirm parsing/normalization.
Step 3
Connect ComplAI to SIEM export or API
Configure API keys or webhook forwarding so ComplAI can read detection metrics, case status, and log ingestion health.
- Enable read access to dashboards or saved searches for control evidence
- Document retention periods aligned to policy (typically 12+ months)
- Validate timezone and timestamp normalization (UTC recommended)
Step 4
Align detections to control objectives
Map critical detection rules to ISO A.8.15/A.8.16 and incident response procedures.
Step 5
Establish SOC runbooks
Document triage, escalation, and closure steps; store runbook links in ComplAI control evidence.
Step 6
Mark integration complete in ComplAI
Update integration status to Connected, attach configuration evidence, and link mapped controls in the Controls library.
GRC benefits
- Log retention and monitoring evidence for A.8.15–A.8.16 and SOC 2 CC7.2
- Incident detection and response workflow integration
- SOC metrics and detection coverage for leadership dashboards
Related controls
Verification checklist
- ☐Integration credentials stored securely and rotation scheduled
- ☐Test sync completed successfully with sample records
- ☐Error alerting configured for failed sync or API rate limits
- ☐Control mappings documented in ComplAI
- ☐Evidence sample exported and reviewed by control owner
- ☐Runbook link attached to related controls
Troubleshooting
Authentication or API permission errors
Verify API scopes, token expiry, and service account status in the vendor admin console. Regenerate credentials if needed.
Partial or stale data in ComplAI
Check sync schedule, pagination limits, and filter rules. Run a full reconciliation sync after correcting configuration.
Network connectivity failures
Confirm firewall egress rules, proxy settings, and IP allowlists on both sides of the integration.
